Refund Policy

1. Overview

AuraX offers digital fitness, nutrition, and productivity features. Android users can use the mobile app without Android in-app billing. If web dashboard billing is offered separately, refund review depends on the web checkout record and applicable law.

2. Android App

The Android app does not sell coins or account tiers inside the app. In-app coins are earned through eligible app activity, including rewarded ads, and cannot be withdrawn or exchanged for cash.

3. When Refunds May Be Considered

Refunds may be considered only in cases such as:

• Accidental duplicate web billing event.
• Technical issue that prevents access to a web dashboard benefit.
• A confirmed web billing event was not reflected on the account.
• Other valid web billing errors.

4. Non-Refundable Cases

Refunds are generally not provided for:

• Change of mind.
• Dissatisfaction after using delivered digital features.
• Violation of AuraX rules or account misuse.

5. Web Dashboard Access

If a separate web dashboard billing feature is available, any account access or billing changes must be handled through the web dashboard or support. The Android app does not direct users to complete a mobile checkout outside Google Play.

6. How to Request Help

If users face an account, rewarded coin, or web billing issue, they can contact AuraX support with:

• Registered email.
• Billing date, if applicable.
• Transaction ID or order ID.
• Screenshot or proof of the web billing issue.
• Short description of the issue.

Support email: support@aurax.fit

7. Processing

Refund approval is not guaranteed. We review the account record, the delivery status of the digital feature, fraud signals, and applicable legal requirements before making a decision.

8. Changes to Policy

AuraX may update this Refund Policy when needed. Users should review it periodically.